Price and booking

Low season April-June and September-October:

Approximate prices, for current price list and direct online booking use the button link on the right.

For questions about booking details, larger group options, please contact us by email.

• 1 night ...................550 CZK
• 2 - 4 nights .............450 CZK
• 5 nights or more .......400 CZK
• 4th and next occupied bed in the room  .......400 CZK

High season July, August::

- price with breakfast

• 1 night ...................750 CZK
• 2 - 4 nights .............650 CZK
• 5 nights or more .......600 CZK
• 4th and next occupied bed in the room  .......600 CZK

 

• The price of accommodation is subject to a local fee of 18,-CZK per person/day
• Children 3 -10 years old discount 30,-CZK per night, children up to 2 years old free of charge (without bed).
• Accommodation with a dog is possible by arrangement, price 100,- CZK per night( in case of soiling/damage to the room we charge extra)

Cancellation policy:

• Free cancellation up to 60 days before arrival,
• 20% of the booking price for cancellations made less than 60 days before arrival,
• 50 % of the booking price for cancellations made less than 30 days before arrival,
• 100 % of the booking price for cancellations made less than  14 days before arrival,

The booking is confirmed upon payment of 50% of the total price

Payment (balance) at the start of the stay

Check-in is between 17.00 and 19.00 (other times can be arranged in advance)

The price includes

• Accommodation including bedding
• Final cleaning.
• Energy, parking fee.

 

"In the event that a consumer dispute arises between us and the consumer under a contract of sale or a contract for the provision of services, which cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court settlement of such a dispute to the designated body for the out-of-court settlement of consumer disputes, which is

The Czech Trade Inspection Authority
Central Inspectorate - ADR Department
Štěpánská 44
110 00 Praha 1

Email: adr@coi.cz
Web: adr.coi.cz

The General Terms and Conditions of Business and Cancellation (hereinafter referred to as the Terms and Conditions) of the Pension Zámecká (hereinafter referred to as the accommodation facility) regulate the mutual contractual relationship between Dufex, s.r.o., with its registered office at Sekaninova 893/2, Brno 614 00, ID No.: 06024921, represented by the managing director Martin Dufek (hereinafter referred to as the operator) and the client, a natural or legal person who orders a stay in the accommodation facility as the client (hereinafter referred to as the client).

Ordering a stay, establishment of a contractual relationship
The client orders services at the accommodation facility by means of a written order or a booking request submitted to the accommodation facility by e-mail, via the booking interface on the website or via a third-party booking interface (e.g. Booking).

The booking (Order) must include:

the name and surname of the client (in the case of legal entities, business name, VAT number)
date of stay
contact details: telephone number, client's address, email contact
preferred method of payment for services
number of persons booked in the structure adults x children (for children their age)
type and number of additional services ordered (e.g. extra beds, breakfast, pets...)
Pre-bookings are registered and usually processed within 48 hours. He/she confirms the pre-bookings, rejects the pre-bookings, or proposes another date to the client. The personal data provided by the client in the booking or reservation will only be used by the accommodation provider for the contractual relationship between the accommodation provider and the client. The personal data transmitted will be processed in accordance with Article 6(1)(a) and Article 7 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). After a duly issued and submitted order or a binding reservation request, the client is bound by this document. Confirmation of the order or binding reservation request by the accommodation facility (as per point 4 of these terms and conditions) establishes a contractual relationship between the client and the accommodation facility. The accommodation facility undertakes to provide the client with the services in the confirmed scope and quality and the client shall pay the accommodation facility the agreed price. The terms and conditions of the contractual relationship apply to all persons named in the order or booking request submitted by the client and confirmed by the accommodation provider.

Rights and obligations of the client
The client has the right to:

 

be sufficiently and fully informed by the accommodation establishment about the services ordered, i.e. their scope, timing and price
to the proper provision of the services ordered and confirmed (prepaid) by the accommodation
cancel the confirmed order or reservation request before the start of the stay, provided that the cancellation conditions in accordance with point 7 are complied with.
claim defects in the services provided.
The client is obliged to:

fully and correctly state all the essential elements of the order or booking request
pay to the accommodation the deposit and the balance of the stay or the full price of the stay in accordance with the specific conditions of the booking within the required timeframe
respect the regulations of the accommodation establishment whose services are used
carefully check the confirmation of stay (accommodation voucher) issued by the accommodation provider and contact the accommodation provider immediately if any discrepancies are found.
Obligations of the accommodation provider
The accommodation provider is obliged to:

provide the client with relevant information on the services ordered and confirm the services duly ordered
when a binding reservation or confirmed order is made, provide the client with the services within the confirmed scope and quality
in the event of cancellation of a confirmed service order or a binding reservation by the client, pay the deposit paid for the services within 30 days of written receipt of the cancellation. However, if the accommodation establishment is entitled to cancellation fees, it shall pay the client the difference between the deposit already paid and the applicable cancellation fees.
Service prices and payment
The prices of the services provided by the accommodation are listed on www.penzionzamecka.cz. After the reservation is made, the client will be sent the documents for payment of invoices and for the stay in the accommodation facility, in the amount of 100% of the total amount of the order, unless otherwise agreed between the accommodation provider and the client. The client is obliged to pay the payment properly, i.e. in the amount and on the due date indicated on the document. If the payment is not made by the client on time the reservation is automatically cancelled. The client can transfer the price of the stay before arrival by bank transfer to the operator's account or online via the payment gateway. Any discrepancies in the tax document (invoice) must be complained by the client in writing within 5 days from the date of receipt. In case the complaint of the tax document (invoice) is found by the accommodation provider to be justified, the due date of the tax document (invoice) in question is postponed and the amount stated in the complained tax document (invoice) will be due on the due date stated in the newly issued tax document (invoice). The complained tax document (invoice) for which the accommodation provider finds the complaint to be unjustified, the amount in question is due on the due date stated in the complained tax document (invoice).

Confirmation of stay
The client is entitled to use the services paid for by a confirmation issued by the accommodation establishment, by e-mail. The client is obliged to double check the accuracy of the information on the confirmation. If any discrepancy is found, the client must immediately contact the accommodation provider by email to penzionzamecka@seznam.cz.

Access
Upon check-in, the client shall present his/her ID card, passport or other identification. Once the above has been fulfilled, the accommodation provider will accommodate the client and provide further information about the stay.

Cancellation policy
Cancellation conditions are an integral part of the business contract between the client and the accommodation facility. The client has the right to cancel the stay at any time, i.e. to withdraw from the confirmed order or reservation request for the stay under the conditions set out below. This cancellation by the client (hereinafter referred to as cancellation) must be made in writing and demonstrably delivered to the accommodation facility. The cancellation conditions apply to the cancellation of the accommodation reservation by the client. The cancellation fee is charged on the total amount of the services booked. The fee represents compensation for damages caused to the accommodation provider. When cancelling a reservation from the date it was made by the guest, the amount of the cancellation fee is: Free cancellation up to 60 days prior to arrival,

20% of the reservation price for cancellations made less than 60 days prior to arrival,

50% of the booking price for cancellations made less than 30 days before arrival,

100% of the booking price for cancellations made less than 14 days before arrival.

In the event of cancellation of a stay for which payment has already been made, the accommodation provider is obliged to refund to the client the amount exceeding the cancellation fee. In the event of early termination or interruption of the stay without the fault of the accommodation provider, the accommodation provider is not obliged to refund the paid price of the stay or its proportional part to the client. In case of shortening the length of stay, the same cancellation fees apply as in case of cancellation. In the event of cancellation due to serious unavoidable events, a change of date is possible by mutual agreement. The accommodation provider will decide whether a cancellation fee will be charged. If the client booked the stay via Booking, the cancellation policy stated on the Booking portal applies. If not specified here, the accommodation provider is subject to the general terms and conditions.

Complaints
The client is obliged to make a complaint about the services ordered by the accommodation provider in writing. This claim must be made immediately after the discovery of the deficiencies of the services, but no later than the day following the last day on which the services in question were provided to the client. Claims for tax documents shall be governed by the Prices and Payment Conditions clause. Later claims shall be disregarded.

Liability for damages
The client is responsible for all damages caused by them during their stay. In the event of damage caused by a child, the legal guardian is responsible, as well as any injuries to the child on the premises. The client is obliged to reimburse the accommodation provider for damage to property. The accommodation provider is entitled to terminate the contract with immediate effect if the client, despite a warning, grossly violates the obligations of the contract or good morals,

in particular:

The client will conceal the actual number of people or animals in the room when booking and upon arrival.
The client deliberately or negligently damages the property of the accommodation provider, or his/her behaviour is contrary to the principles of good social behaviour and morality and disturbs other accommodated clients with his/her behaviour
The Client's health condition endangers the health of other clients
The client does not act in accordance with the accommodation provider's accommodation rules
The client or persons registered with the client for stay do not respect the night-time regime between 10 pm and 7 am, thus disturbing and harassing other residents. If the accommodation provider finds that the client is in gross violation of his/her contractual obligations or good manners (disorderly conduct), he/she shall immediately call the client to remedy the situation and shall also warn him/her of the possibility of immediate termination of the accommodation contract. In the event that the client continues to act in a defective manner or repeats the defective conduct or commits other defective conduct, the accommodation provider shall terminate the contract with immediate effect. The landlord may also give immediate notice verbally and make a record of it. In the event of immediate termination, the client is obliged to vacate the accommodation facility and terminate the accommodation without delay. If the immediate notice is given between 10 pm and 7 am, the client must vacate the premises and terminate the accommodation no later than 10 am. In the event that the client fails to vacate the premises and terminate the accommodation within the specified period, the accommodation provider is entitled to vacate the accommodation without delay. The accommodation provider shall make a record of the vacating by the accommodation provider. The accommodation provider shall store the client's belongings in a designated place and invite the client to take them over. If the client grossly breaches the obligations under the contract or good morals and is given immediate notice by the landlord, the landlord is entitled to pay a contractual penalty. The contractual penalty is set at the difference between the price paid for the total stay of the client and the price of the exhausted period of stay before the notice is given. It is not allowed to use your own electrical appliances in the guest house. This prohibition does not apply to personal hygiene appliances (hair dryers, shavers, etc.), computer equipment (laptop) and computer chargers (laptop, camera). For safety reasons, minors under the age of 18 should be supervised by an adult. The adult is fully responsible for the minor and any damage he/she causes.From 22:00 to 8:00, persons using the premises are obliged to respect the night-time quiet. When leaving the room, occupants must turn off the taps, close the windows and doors, switch off electrical appliances and turn off the lights. The indoor areas of the guest house are non-smoking. Smoking in these areas is punishable by a fine of CZK 5000 (five thousand Czech crowns).

Personal data protection

The protection of personal data of the client, who is a natural person, is provided by Act No. 101/2000 Coll., on the Protection of Personal Data, as amended. The client agrees to the processing of the following personal data: name and surname, home address, e-mail address, telephone number. In the case of a business client, also identification number, tax identification number (hereinafter collectively referred to as "personal data"). The client agrees to the processing of personal data by the accommodation provider for the purposes of exercising the rights and obligations under the accommodation contract, for the purposes of maintaining the user account and for the purposes of sending information and commercial communications. The Client's data is stored in a secure database and is not disclosed to third parties, unless the Client has made a reservation or other action in connection with the contract through a third party. Personal data will be processed for an indefinite period of time. Personal data will be processed in electronic form in an automated manner or in hard copy in a non-automated manner. The Client confirms that the personal data provided is accurate and that he/she has been informed that this is a voluntary provision of personal data. The Client agrees to receive information related to the services or business of the accommodation provider by e-mail. The Client may withdraw his/her consent to the storage and processing of personal data or to the sending of commercial communications at any time in writing by sending an email to penzionzamecka@seznam.cz.

Final provisions
The General Terms and Conditions come into force on 1.1.2022. Changes and additions to these terms and conditions may be individually regulated between the accommodation provider and the client exclusively in writing. The personal data provided by the client in the booking form will only be used by the accommodation provider for the contractual relationship between the accommodation provider and the client.